FREQUENTLY ASKED QUESTIONS
Whether you’re looking to book or have already secured your boutique camping, please read through the common questions people ask us.
BOOKING & PAYMENT
DISCOVER OUR AVAILABLE PACKAGES AND OPT FOR A 50% DEPOSIT TO SECURE YOUR BOUTIQUE CAMPING FOR GLASTONBURY 2023.
YOU MAY BOOK WITH A 50%, UP UNTIL 31ST MARCH 2023, WHEN THE BALANCE IS DUE. ANY BOOKINGS MADE AFTER 31ST MARCH 2023 MUST BE PAID IN FULL IN ADVANCE.
We will be in touch by the end of February with the details.
Please look out for your payment reminder email issued and do check your junk folder as we’re aware they’ve found they’re way there.
If there’s still no sign of your payment link email please contact Kelly via enquiries@glastotel.com via your lead booker email to help us locate your booking.
WE OFFER A 50/50 PAYMENT OPTION WHERE YOU MAY PAY WITH A 50% DEPOSIT WITH THE BALANCE DUE BY 31ST MARCH, 2023.
PRE-BOOK AHEAD OF THE EARLY NOVEMBER TICKET SALES WITH A 50% DEPOSIT WITH THE GUARANTEE OF A REFUND (MINUS £35) IF YOU DO NOT SUCCESSFULLY GAIN TICKETS. OFFER AVAILABLE ONLY ON BOOKINGS MADE BEFORE 8AM SUNDAY 6TH NOVEMBER 2022.
BECAUSE WE CAN NOT RE-LET THE TENT FOR VACANT NIGHTS I’M AFRAID NOT – IT’S THE SAME PRICE NO MATTER HOW MANY OF THE 5 NIGHTS YOU USE IT FOR.
I’M AFRAID WE DON”T OFFER PACKAGES WHICH INCLUDE TICKETS TO THE FESTIVAL AND DO RECOMMEND ONLY BOOKING IF YOU HAVE SUCCESSFULLY GAINED TICKETS FOR 2023.
YOU SHOULD RECEIVE AN EMAIL CONFIRMATION IMMEDIATELY ONCE YOU HAVE MADE A SUCCESSFUL BOOKING.
A SUCCESSFUL BOOKING REQUIRES A MIN 50% DEPOSIT PAYMENT (COMPLETED) AND GENERATES AN ORDER NUMBER.
PLEASE CHECK YOUR EMAIL PROVIDED AT THE TIME OF BOOKING.
PLEASE CHECK YOUR SPAM FOLDER.
IF YOU ARE STILL UNABLE TO LOCATE YOUR EMAIL CONFIRMATION – PLEASE CONTACT ENQUIRIES@GLASTOTEL.COM
LOCATION & PARKING
GLASTOTEL IS SITUATED AT WEST PENNARD, GLASTONBURY BA6 8NA – AND CAN BE FOUND VIA GOOGLE MAPS.
GLASTOTEL IS A 10 MINUTE FLAT WALK TO GATE D. PLEASE SEE MAP HERE
GLASTOTEL IS CONVENIENTLY LOCATED TO ACCESS GLASTONBURY FESTIVAL
GATE D VIA POPULAR COUNTRY PATHS AND GLASTONBURY ORANGE ROUTES.
I’M AFRAID NOT – WE RECOMMEND YOU GET IN A TAXI AT THE TAXI RANK AND BOOK YOUR RETURN TAXI WELL IN ADVANCE (NOT DURING THE FESTIVAL).
ONE CAR PASS IS INCLUDED IN YOUR RESERVATION AND YOU ADVISE THIS AT THE TIME OF AT THE TIME OF BOOKING.
ALL CAR PASSES MUST BE BOOKED IN ADVANCE AND ARE EXCLUSIVE TO GLASTOTEL GUESTS.
NO ADDITIONAL CAR PASSES ARE AVAILABLE.
ONLY ONE CAR PASS IS INCLUDED IN THE COST OF YOUR RESERVATION AS CONFIRMED AT THE TIME OF BOOKING VIA THE CHECKBOX.
ALL CAR PASSES MUST BE BOOKED IN ADVANCE AND ARE EXCLUSIVELY FOR GLASTOTEL GUESTS.
To help us collate and organise the car passes please wait until we contact you with a form to provide any details we may require.
WE ANTICIPATE WE WILL CONTACT ALL LEADBOOKERS FROM MID APRIL WITH REGARDS TO CAR PASSES
CAR PASSES ARE DEALT WITH SEPARATELY TO YOUR BALANCE OR CATERING PRE-BOOKINGS.
No we’re afraid not.
GLASTOTEL PROVIDES PARKING NEARBY to the accommodation site AND FOR YOUR SAFETY NO CARS ARE ALLOWED ONTO THE SITE.
WE OFFER A BUGGY SERVICE TO HELP WITH ANY HEAVY LUGGAGE.
ARRIVAL & STAY
WEDNESDAY 21ST JUNE FOR 5 NIGHTS MIN. BOOKINGS ARE FOR 5 NIGHTS MIN SO YOU MAY ENJOY THE WHOLE OF GLASTONBURY!
CHECK-IN FROM MIDDAY ON WEDNESDAY 21ST JUNE.
CHECK OUT BY 11AM ON MONDAY 26TH JUNE 2023
YOU CAN ARRIVE ANY TIME FROM CHECK-IN TIME. WE DO CLOSE RECEPTION AT AROUND 10PM BUT WE TRY TO MAKE ARRANGEMENTS FOR LATE CHECK-INS.
YES, ONCE YOU HAVE CHECKED IN VIA OUR RECEPTION A MEMBER OF OUR CREW WILL ASSIST YOU WITH OUR BUGGY SERVICE TO YOUR TENT.
YES! ALL GLASTONBURY FESTIVAL TICKETS SHOULD BE PURCHASED SEPARATELY.
Each person staying in your tent needs to purchase a valid GLASTONBURY GENERAL ADMISSION TICKET.
PLEASE FOLLOW ALL GUIDANCE FROM YOUR FESTIVAL TICKET VENDOR AND NOTE YOU MAY ACCESS GATE D VIA OUR SITE.
I’M AFRAID NOT – THIS IS TO MAKE SURE THAT THE INFRASTRUCTURE DOESN’T COME UNDER UNNECESSARY PRESSURE.
Unfortunately we cannot offer a pick-up service but Glastonbury Festival provides a shuttle bus from Castle Cary Station to the Festival Bus Station at Red Gate.
See details below re arriving by coach.
The entrance to Glastotel is approximately a 20 minute walk from the Red Gate Festival Bus station.
There is a taxi rank approximately 5 minutes walk from the bus station (taxis are also unable to pick-up from the festival bus station or on the road outside).
PLEASE USE POSTCODE BA6 8ND FOR ANY TAXI PICK UP & DROP OFFS.
We would strongly advise you to pre-book any taxi that you require for your arrival and, particularly, your departure.
Obviously taxis get booked up quickly and are in significant demand, so ordering one during the festival is nearly impossible.
We suggest googling ‘Glastonbury taxi’ so that you can see the full list as kindly note we’re unable to provide any taxi contacts.
PLEASE USE POSTCODE BA6 8ND FOR ANY TAXI PICK UP & DROP OFFS.
The Glastotel car park entrance is on the A361 opposite the Apple Tree Inn.
Our postcode and address is: Glastotel Entrance – West Pennard, Somerset BA6 8ND.
The What Three Words for our car park entrance is landlords.dwarves.outnumber.
We’ll provide driving instructions along with any updates around one month prior.
ONSITE FACILITIES
YES! GLASTOTEL PROVIDES PLENTY OF HOT SHOWERS AND FLUSHING LOOS – AND ARE CLEANED REGULARLY.
YES, PLEASE DO BRING YOUR REFILL BOTTLES.
A COMMUNAL YURT WILL BE SET WITH A SELECTION OF MIRRORS, HAIRDRYERS AND STRAIGHTNERS AVAILABLE TO USE ON A FIRST COME FIRST SERVE BASIS.
YOU MAY ALSO USE YOUR OWN EQUIPMENT IN THE PAMPER TENT AS POWER SOCKETS ARE NOT SUITABLE FOR HAIRDRYERS ETC.
YES – WE’LL PROVIDE POWER IN SHARED SPACES BUT YOU’LL NEED TO STAY WITH YOUR PHONE / DEVICE.
I’M AFRAID NOT – WE ADVISE GUESTS NOT TO BRING VALUABLES IF POSSIBLE.
YES ,THERE WILL BE CATERING AND A BAR for your convenience. ONSITE (all at an additional cost)
CATERING WILL BE AVAILABLE TO PRE-BOOK FROM EARLY APRIL AND WE WILL ANNOUNCE VIA SOCIAL MEDIA AND EMAIL.
DETAILS FOR THE BAR AVAILABLE NEARER THE TIME.
DETAILS FOR HOT TUBS ALONG WITH THEIR COST AND HOW TO BOOK WILL BE REVEALED NEARER THE TIME. STAY TUNED VIA SOCIAL MEDIA FOR ALL UPDATES!
FURNISHINGS & POWER
YOU MAY CHOOSE FROM A VARIETY OF PACKAGES*
- UNFURNISHED (NO FURNISHINGS/BEDDING)
- FURNISHED (AIRBEDS & BEDDING)
- CLASSIC (FOAM MATTRESS & BEDDING)
- DELUXE or SUPER DELUXE (RAISED BEDS & BEDDING)
*subject to availability at the the time of booking
Bedding is included in all Furnished, Classic, Deluxe and Super Deluxe packages.
Bedding packs will be prepared for the amount of guests you have booked and as the layout selected.
A Single and/or Double bedding packs consists of;
- a towel (per person)
- a blanket
- Winter 13.5 tog duvet
- two pillows
- luxury linens as duvet cover, pillow cases and sheet
Bedding packs are standard and are extremely limited onsite therefore as we’re unable to offer any extras or replacements we recommend bringing extra towels or pillows if required.
THE DEADLINE TO CHANGE YOUR BEDDING LAYOUT IS FRIDAY 19th MAY 2023, JUST DROP US A LINE VIA YOUR BOOKING EMAIL.
A FULL INVENTORY OF EACH PACKAGE IS PROVIDED VIA THE PRODUCT’S DESCRIPTION SECTION AT THE TIME OF BOOKING.
Power is included in all Deluxe and Super Deluxe packages.
And if you have opted for power as an add on to your Unfurnished, Furnished or Classic package.
Double power socket (no USB sockets) are suitable for charging mobiles however not suitable for hair dryers, curlers or straighteners, nor kettles as they’ll blow the fuse.
A POWER SUPPLY, AS A DOUBLE SOCKET (3 PIN PLUG) are suitable for charging mobiles.
A Power Supply is not suitable for hair dryers, curlers or straighteners, nor domestic kettles as they’ll blow the fuse.
ANY UPGRADES (INCLUDING THE ADDITION OF GUESTS) ARE SUBJECT TO AVAILABILITY.
PLEASE CONTACT US VIA EMAIL WITH YOUR REQUEST.
ANY ADDITIONAL COST CAN BE PAID FOR IMMEDIATELY OR ADDED TO YOUR BALANCE DUE.
KINDLY NOTE T&CS APPLY TO ANY DOWNGRADES, SAME AS IF YOU WILL BE LESS GUESTS.
WHAT NOT TO BRING
YOU MAY BRING ALCOHOL ONSITE FOR YOUR OWN CONSUMPTION UPON ARRIVAL HOWEVER UNFORTUNATELY GLASS (BOTTLES / GLASSES) ARE NOT PERMITTED ONSITE.
You may bring food onsite for your own consumption however please take note that no cooking equipment is permitted
I’M AFRAID NOT – POWER PURCHASED IN TENTS IS ONLY SUITABLE FOR CHARGING DEVICES.
UNFORTUNATELY BBQS / CAMPING STOVES AND GAZEBOS / ANY TYPES OF SHELTERS ARE NOT PERMITTED ONSITE.
I’M AFRAID NOT.
I’M AFRAID NOT BUT THERE WILL BE A SITE CAMPFIRE ORGANISED, AND RUN BY, THE HOSTS.
I’M AFRAID NOT BUT THEY’LL BE A PAMPER TENT SET WHERE YOU MAY USE THE EQUIPMENT PROVIDED, OR YOU BRING YOUR OWN.