FREQUENTLY ASKED QUESTIONS

Whether you’re looking to book or have already secured your boutique camping, please read through the common questions people ask us.

LOCATION & PARKING

GLASTOTEL IS SITUATED AT WEST PENNARD, GLASTONBURY BA6 8NA AND CAN BE FOUND VIA GOOGLE MAPS.

GLASTOTEL IS A 10 MINUTE FLAT WALK TO GATE D. PLEASE SEE MAP HERE

GLASTOTEL IS CONVENIENTLY LOCATED TO ACCESS GLASTONBURY FESTIVAL GATE D – VIA POPULAR COUNTRY PATHS AND GLASTONBURY ORANGE ROUTES.

I’M AFRAID NOT.

IF ARRIVING BY COACH, WE RECOMMEND YOU GET IN A TAXI AT THE TAXI RANK AND BOOK YOUR RETURN TAXI WELL IN ADVANCE (NOT DURING THE FESTIVAL).

SEE BELOW FOR FURTHER ADVISE ON ARRIVING BY COACH.

WE PROVIDE ONE CAR PASS (ONLY) PER TENT/YURT IN THE COST OF YOUR BOOKING/FINAL BALANCE.

WE PROVIDE THE OPTION TO REQUEST ADDITIONAL CAR PASSES (£30 EACH) AT THE TIME OF BOOKING.

THE COST OF ANY ADDITIONAL PASSES ARE NOT INCLUDED IN THE COST OF YOUR BOOKING/BALANCE AND WILL BE DEALT WITH SEPARATELY. 

IF YOU HAVE MADE A REQUEST AT THE TIME OF BOOKING TO PURCHASE ANY ADDITIONAL CAR PASSES WE WILL CONTACT YOU TO SECURE THE ADDITIONAL PASSES.

ANY REQUEST TO PURCHASE ADDITIONAL CAR PASSES IN THE LEAD UP TO YOUR ARRIVAL ARE SUBJECT TO AVAILABILITY.

ALL CAR PASSES MUST BE BOOKED IN ADVANCE AND ARE EXCLUSIVE TO GLASTOTEL GUESTS.

WE PROVIDE ONE CAR PASS (ONLY) PER TENT/YURT IN THE COST OF YOUR BOOKING/FINAL BALANCE.

WE PROVIDE THE OPTION TO REQUEST ADDITIONAL CAR PASSES (£30 EACH) AT THE TIME OF BOOKING .

THE COST OF ANY ADDITIONAL PASSES ARE NOT INCLUDED IN THE COST OF YOUR BOOKING/BALANCE AND WILL BE DEALT WITH SEPARATELY. 

IF YOU HAVE MADE A REQUEST AT THE TIME OF BOOKING TO PURCHASE ANY ADDITIONAL CAR PASSES WE WILL CONTACT YOU TO SECURE THE ADDITIONAL PASSES.

ANY REQUEST TO PURCHASE ADDITIONAL CAR PASSES IN THE LEAD UP TO YOUR ARRIVAL ARE SUBJECT TO AVAILABILITY.

ALL CAR PASSES MUST BE BOOKED IN ADVANCE AND ARE EXCLUSIVE TO GLASTOTEL GUESTS.

We will be in touch with all lead bookers – and those who have purchased their Car Pass directly – no later than May 31st.

To help us organise your Car Pass please await for us to communicate the next steps as we’re unable to process data or requests via email

Thanks for your understanding!

THE GLASTOTEL CAR PARK IS A SHORT WALK TO OUR RECEPTION.

ONCE YOU’VE ARRIVED AT OUR RECEPTION AND ALL CHECKED-IN, OUR CREW WILL BE AVAILABLE TO ASSIST WITH ANY LUGGAGE IF NEEDED.

WE OFFER A BUGGY SERVICE TO HELP WITH ANY HEAVY LUGGAGE

NO. TO ENTER THE GLASTOTEL PARKING YOU WILL NEED A CAR PASS WHICH IS ORGANISED IN ADVANCE.

AS A REMINDER WE RECOMMEND ALL GUESTS SECURE THEIR FESTIVAL WRISTBANDS PRIOR TO ARRIVAL AT OUR SITE.

GLASTOTEL IS NOT DIRECTLY AFFILIATED WITH THE FESTIVAL AND DOES NOT PROVIDE TICKETS NOR WRISTBANDS. 

NO WE’RE AFRAID NOT

GLASTOTEL PROVIDES PARKING NEARBY.

FOR YOUR SAFETY NO CARS ARE ALLOWED ONTO THE SITE.

WE OFFER A BUGGY SERVICE TO HELP WITH ANY HEAVY LUGGAGE.

ARRIVAL & STAY

WEDNESDAY 21ST JUNE  FOR 5 NIGHTS MIN.

BOOKINGS ARE FOR 5 NIGHTS MIN SO YOU MAY ENJOY THE WHOLE OF GLASTONBURY!

CHECK-IN FROM MIDDAY ON WEDNESDAY 21ST JUNE.

CHECK OUT BY 11AM ON MONDAY 26TH JUNE 2023

YOU CAN ARRIVE ANY TIME FROM CHECK-IN TIME.

WE DO CLOSE RECEPTION AT AROUND 10PM BUT WE TRY TO MAKE ARRANGEMENTS FOR LATE CHECK-INS.

WE WILL BE IN TOUCH NEARER THE TIME OF ARRIVAL TO REQUEST YOUR ETA JUST SO WE’RE PREPARED FOR ANY BUSY TIMES.

YES, ONCE YOU HAVE CHECKED IN VIA OUR RECEPTION A MEMBER OF OUR CREW WILL ASSIST YOU WITH ANY HEAVY LUGGAGE TO YOUR TENT/YURT.

YES! ALL GLASTONBURY FESTIVAL TICKETS SHOULD BE PURCHASED SEPARATELY.

Each person staying in your tent needs to purchase a valid GLASTONBURY GENERAL ADMISSION TICKET.

PLEASE FOLLOW ALL GUIDANCE FROM YOUR FESTIVAL TICKET VENDOR AND NOTE YOU MAY ACCESS GATE D VIA OUR SITE.

YES! WE RECOMMEND ALL GUESTS SECURE THEIR FESTIVAL WRISTBANDS PRIOR TO ARRIVAL AT OUR SITE.

GLASTOTEL IS NOT DIRECTLY AFFILIATED WITH THE FESTIVAL AND DOES NOT PROVIDE TICKETS NOR WRISTBANDS. 

I’M AFRAID NOT – THIS IS TO MAKE SURE THAT THE INFRASTRUCTURE DOESN’T COME UNDER UNNECESSARY PRESSURE.

The Glastotel car park entrance is on the A361 opposite the Apple Tree Inn.

Our postcode and address is: Glastotel Entrance – West Pennard, Somerset BA6 8ND. 

The What Three Words for our car park entrance is landlords.dwarves.outnumber.

We’ll provide driving instructions along with any updates around one month prior.

Unfortunately we cannot offer a pick-up service.

Glastonbury Festival provides a shuttle bus from Castle Cary Station to the Festival Bus Station at Red Gate.

See details below re arriving by coach.

The entrance to Glastotel is approximately a 20 minute walk from the  Red Gate Festival Bus station.

There is a taxi rank approximately 5 minutes walk from the bus station.

Taxis are also unable to pick-up from the festival bus station or on the road outside.

PLEASE USE POSTCODE BA6 8ND FOR ANY TAXI PICK UP & DROP OFFS.

We would strongly advise you to pre-book any taxi that you require for your arrival and particularly for your departure.

Obviously taxis get booked up quickly and are in significant demand, so ordering one during the festival is nearly impossible.

We suggest googling ‘Glastonbury taxi’ so that you can see the full list as kindly note we’re unable to provide any taxi contacts.

PLEASE USE POSTCODE BA6 8ND FOR ANY TAXI PICK UP & DROP OFFS.

ONSITE FACILITIES

YES! GLASTOTEL PROVIDES PLENTY OF HOT SHOWERS AND FLUSHING LOOS

OUR FACILITIES ARE CLEANED REGULARLY

YES, PLEASE DO BRING YOUR REFILL BOTTLES.

A COMMUNAL YURT WILL BE SET WITH A SELECTION OF MIRRORS, HAIRDRYERS AND STRAIGHTNERS  AVAILABLE TO USE ON A FIRST COME FIRST SERVE BASIS.

YOU MAY ALSO USE YOUR OWN HAIR STYLING EQUIPMENT IN THE PAMPER TENT.

YES – WE’LL PROVIDE POWER IN SHARED SPACES BUT YOU’LL NEED TO STAY WITH YOUR PHONE / DEVICE.

DETAILS FOR HOT TUBS ALONG WITH THEIR COST AND HOW TO BOOK WILL BE REVEALED NEARER THE TIME. STAY TUNED VIA SOCIAL MEDIA FOR ALL UPDATES!

I’M AFRAID NOT – WE ADVISE GUESTS NOT TO BRING VALUABLES IF POSSIBLE.

YES! IF YOU HAVE BOOKED AN UNFURNISHED AND WILL BRING YOUR OWN AIRBEDS YOU MAY USE OUR PUMPS IF NEEDED.

IF YOU’LL BRING AIRBEDS THAT REQUIRE POWER TO INFLATE YOUR MATTRESS, THIS IS OKAY IF THE VOLTAGE IS LOW AND YOU HAVE PAID TO ADD ON POWER TO YOUR TENT/YURT.

YES! THERE WILL BE CATERING AND A BAR ONSITE FOR YOUR CONVENIENCE WHERE YOU MAY PURCHASE FOOD OR DRINKS.

BREAKFAST BUFFETS & EVENING PLATTERS ARE NOW AVAILABLE TO PRE-BOOK VIA THE CATERING PAGE.

DETAILS FOR THE BAR WILL BE AVAILABLE NEARER THE TIME.

KINDLY NOTE OUR BAR & CATERING SUPPLIERS ARE INDEPENDENT TO GLASTOTEL AND ARE UNABLE TO EXTEND THEIR FACILITIES FOR THE USE OF GUESTS

GLASTOTEL IS DELIGHTED TO PROVIDE A QUALITY RANGE OF FOOD & DRINKS, AVAILABLE TO PURCHASE FROM OUR TOP CLASS BAR & CATERING SUPPLIERS.

BOTH OUR BAR & CATERING SUPPLIERS ARE INDEPENDENT TO GLASTOTEL AND ARE NOT INCLUDED YOUR ACCOMMODATION COST.

KINDLY NOTE OUR BAR & CATERING SUPPLIERS ARE UNABLE TO EXTEND THEIR FACILITIES FOR THE USE OF GUESTS.

IF YOU DO HAVE SPECIAL REQUEST (MEDICAL RELATED) PLEASE DO CHECK VIA EMAIL IN ADVANCE OR WITH OUR RECEPTION ONCE YOU’RE ONSITE.

FURNISHINGS & POWER

YOU MAY CHOOSE FROM A VARIETY OF PACKAGES*

  • UNFURNISHED (NO FURNISHINGS/BEDDING)
  • FURNISHED (AIRBEDS & BEDDING)
  • CLASSIC (FOAM MATTRESS & BEDDING)
  • DELUXE or SUPER DELUXE (RAISED BEDS & BEDDING)

*subject to availability at the the time of booking

Bedding is included in all Furnished, Classic, Deluxe and Super Deluxe packages.

Bedding packs will be prepared for the amount of guests you have booked for and as the layout selected.

A Single and/or Double bedding packs consists of;

  • a towel (per person)
  • a blanket
  • Winter 13.5 tog duvet
  • two pillows
  • luxury linens as duvet cover, pillow cases and sheet

Bedding packs are standard and are extremely limited onsite therefore as we’re unable to offer any extras or replacements we recommend bringing extra towels or pillows if required.

ALL TENTS/YURTS ARE PREPARED IN ADVANCE TO YOUR ARRIVAL

IF YOU NEED TO CHANGE YOUR BEDDING LAYOUT PLEASE DO LET US KNOW BY 7TH JUNE

KINDLY NOTE WE PROVIDE THE EQUIVALENT OF 1 SINGLE PER 1 GUEST, 1 DOUBLE FOR 2 GUESTS MIN.

A FULL INVENTORY OF EACH PACKAGE IS PROVIDED VIA THE PRODUCT’S DESCRIPTION SECTION AT THE TIME OF BOOKING.

Power is included in all Deluxe and Super Deluxe packages.

And if you have opted for power as an add on to your Unfurnished, Furnished or Classic package.

Double power socket (no USB sockets) are suitable for charging mobiles however not suitable for hair dryers, curlers or straighteners, nor kettles as they’ll blow the fuse.

A POWER SUPPLY, AS A DOUBLE SOCKET (3 PIN PLUG) IS suitable for charging mobiles and similar low voltage devices.

Power is not suitable for hair dryers, curlers or straighteners, nor domestic kettles or similar voltage appliances as they’ll blow the fuse.

I’M AFRAID NOT BUT THERE’LL BE A PAMPER TENT SET WHERE YOU MAY USE THE EQUIPMENT PROVIDED, OR YOU BRING YOUR OWN.

IF YOUR BOOKING INCLUDES A POWER SOCKET, AND YOUR COOLER REQUIRES 12V MAX – THIS IS OKAY.

ANY HIGHER VOLTAGE COOLERS OR MINI FRIDGES ARE PROHIBITED AS THEY WILL SHORT THE SUPPLY.

YOU MAY ADD A POWER SOCKET TO YOUR BOOKING @ £149

THE DEADLINE TO ADD POWER IS JUNE 7TH

ANY UPGRADES (INCLUDING THE ADDITION OF GUESTS) ARE SUBJECT TO AVAILABILITY.

PLEASE CONTACT US VIA EMAIL WITH YOUR REQUEST.

THE DEADLINE TO UPGRADE YOUR BOOKING IS 7TH JUNE.

KINDLY NOTE T&CS APPLY TO ANY DOWNGRADES, THE SAME APPLIES IF YOU NEED TO REDUCE THE AMOUNT OF GUESTS STAYING.

YES! You may bring your own camping chairs to use outside your Tent or Yurt as they are not included in the furnishings.

You may also enjoy the communal areas within Glastotel that provide indoor and outdoor seating.

WHAT NOT TO BRING

YOU MAY BRING ALCOHOL ONSITE FOR YOUR OWN CONSUMPTION UPON ARRIVAL.

UNFORTUNATELY GLASS (BOTTLES / GLASSES) ARE NOT PERMITTED ONSITE.

FOR THE SAFETY OF ALL OUR GUESTS & STAFF, NO GLASS (BOTTLES NOR GLASSES) ARE PROHIBITED ONSITE, THANKS FOR YOUR UNDERSTANDING

You may bring food onsite for your own consumption.

Please take note that cooking equipment SUCH AS CAMPING STOVES, FRIDGES, BBQS ETC. ARE PROHIBITED ONSITE

I’M AFRAID NOT – IF YOU HAVE A POWER SUPPLY, POWER SOCKETS ARE ONLY SUITABLE FOR CHARGING MOBILE PHONES AND SIMILAR DEVICES.

UNFORTUNATELY BBQS / CAMPING STOVES AND GAZEBOS / ANY TYPES OF SHELTERS ARE NOT PERMITTED ONSITE.

I’M AFRAID NOT.

I’M AFRAID NOT BUT THERE WILL BE A SITE CAMPFIRE ORGANISED, AND RUN BY, THE HOSTS.

THANK YOU FOR READING OUR FAQS!

BOOKING & PAYMENT

ALL BOOKINGS CAN BE MADE DIRECTLY ONLINE AND ARE SUBJECT TO AVAILABILITY.

YOU MAY BOOK WITH A 50% DEPOSIT WITH THE BALANCE DUE BY  31ST MARCH 2023.

ANY BOOKINGS MADE AFTER THE 31ST MARCH 2023 MUST BE PAID IN FULL.

THE BALANCE IS DUE BY THE 31ST MARCH 2023 AND WE’LL PROVIDE THE DETAILS TO ;PAY IN DUE COURSE.

WE OFFER A 50/50 PAYMENT OPTION WHERE YOU MAY PAY WITH A 50% DEPOSIT WITH THE BALANCE DUE BY 31ST MARCH, 2023.

WE PROVIDED THE OPTION TO PRE-BOOK BEFORE THE FIRST OFFICIAL FESTIVAL TICKET SALES IN NOVEMBER 2022.

THIS OFFER HAS NOW CLOSED.

BECAUSE WE CAN NOT RE-LET THE TENT FOR VACANT NIGHTS I’M AFRAID NOT – IT’S THE SAME PRICE NO MATTER HOW MANY OF THE 5 NIGHTS YOU USE IT FOR.

I’M AFRAID WE DON”T PROVIDE OR OFFER GLASTONBURY FESTIVAL TICKETS AND RECOMMEND ONLY BOOKING IF YOU HAVE SUCCESSFULLY GAINED TICKETS FOR 2023 VIA A REPUTABLE SOURCE.

YOU SHOULD RECEIVE AN EMAIL CONFIRMATION IMMEDIATELY ONCE YOU HAVE MADE A SUCCESSFUL BOOKING.

A SUCCESSFUL BOOKING REQUIRES A MIN 50% DEPOSIT PAYMENT (COMPLETED) AND GENERATES AN ORDER NUMBER.

PLEASE CHECK YOUR EMAIL PROVIDED AT THE TIME OF BOOKING.

PLEASE CHECK YOUR SPAM FOLDER.

IF YOU ARE STILL UNABLE TO LOCATE YOUR EMAIL CONFIRMATION – PLEASE CONTACT ENQUIRIES@GLASTOTEL.COM